Purchase and delivery terms

1) Definition of Parties The seller is Hadeland Glassverk AS (Org. No.: 937 948 212), Glassverkvegen 9, 3520 Jevnaker, hereafter referred to as the seller, we, or us. The buyer is the person identified as the purchaser in the order, and will hereafter be referred to as the customer, buyer, you, your, or yours. 2) General Terms The purchase terms apply to the purchase of goods and services from www.hadeland-glassverk.no and its subpages. The purchase terms and your order, as confirmed by the order confirmation, constitute the entire agreement for the purchase. Consumer purchases are regulated by, among others, the Consumer Purchases Act, the Right of Withdrawal Act, the Marketing Act, the Personal Data Act, the E-commerce Act, and the Credit Purchases Act. If you are under 18 years of age, parental consent is required. As a general rule, goods from the online store can only be ordered for delivery within Norway. Delivery outside the country’s borders must be arranged directly with customer service. All prices include VAT and exclude shipping unless otherwise specified. The total cost will be displayed before the order is placed and will include all expenses related to the purchase. We reserve the right to refuse delivery of any goods due to typographical errors, pricing mistakes, competitive circumstances, or any other reason. 3) Payment The customer selects the payment method. Payments are processed by qualified providers, specifically Klarna Norge AS and Nets Branch Norway, which are secure electronic payment providers for Visa and MasterCard/Eurocard. All information entered in Klarna Checkout or Nets, including personal data and card information, is encrypted and secured according to the highest standards. All card information is stored in accordance with card company regulations. As the end customer, you can be assured that your information will never be compromised or shared with third parties. We require payment for the goods from the moment they are dispatched from us to the customer. 4) Delivery and Delays Shipments are sent with PostNord. Deliveries are only within Norway. PostNord typically delivers within 2–5 business days. During peak seasons, longer delivery times may occur. Shipping costs of NOK 79 are charged to the customer. All prices are specified during the checkout process. Once your package has been shipped, you will receive a confirmation email. The package must be collected from your MyPack pickup location within 7 days before it is returned to us. If the package is not collected at the agreed location and the customer requests a new delivery, the costs associated with resending will generally be charged to the customer. Uncollected packages are subject to a fee of NOK 150 plus shipping to cover all costs for return shipping, handling, and packaging. The customer is responsible for providing the correct address and mobile number so we can notify you when your package is ready for pickup. The provided mobile number must be a Norwegian number. If an item is out of stock, the remaining items will be shipped and the missing item(s) will be credited. The customer will receive a confirmation email regarding this credit. 5) The Purchase Process 1. Selection of products 2. The shopping cart provides an overview of your selected items 3. Selection of shipping and payment method 4. Optional registration 5. Order confirmation 6. Receipt of order confirmation 7. Receipt of tracking number 6) Responsibility and Inspection of Products The risk for the products transfers to the customer as soon as they are in the customer’s possession. After receiving the goods, the delivery should be inspected as soon as possible to ensure that: the shipment matches the order confirmation, the products have not been damaged during transport, and there are no other defects or deficiencies. 7) Exchange/Right of Withdrawal At Hadeland Glassverk, you have an extended right of withdrawal for up to 30 days from the date you receive the item. If you wish to exercise your right of withdrawal, the item must be returned in the same condition as received, along with a completed withdrawal form. Once the return is approved, you will be refunded the applicable amount. Use our return label for an approved return; this costs NOK 99, which will be deducted from your refund. To easily and efficiently register a return, you can use this page: https://retur.bring.no/?q=20014270928 8) Complaints If there is a defect in the item, written notice must be given by email (nettbutikk@hadeland.com) within a reasonable time. Complaints must be made no later than two years after the item was delivered. If the product or parts of the product are intended to last significantly longer, the complaint period is five years. In your email, please reference the order number and the item number/item name concerned. Attach photos clearly showing the defect, error, or damage. 9) Reservations We strive to provide our customers with the most accurate information possible, but reserve the right for typographical and printing errors. In the event of sold-out situations, we reserve the right to cancel all or part of an order. In such cases, we will do our best to find alternative solutions. The customer will have the opportunity to accept the new offer with respective changes or cancel the order. Images used on our pages are illustrative and may differ from the actual appearance of the item. We reserve the right not to deliver to Svalbard and Jan Mayen. 10) Personal Data and Other Information We are very concerned about the secure handling of personal data. In general, we only process information necessary to fulfill our obligations to the customer. In connection with accounting, tax management, and returns/warranty handling, we are required to store, among other things, names, addresses, and email addresses. Credit card numbers are handled by a qualified payment service provider. Purchase history and log data are used to better understand our customers’ interests and to improve our offerings and selection. Hadeland Glassverk AS does not sell personal data to third parties, and all information is handled confidentially. We process personal data in accordance with the Personal Data Act. We offer communication via email and SMS. Receiving these communications is voluntary and you can easily unsubscribe at any time via My Page or by contacting us. We reserve the right to send materials by post to registered customers. 11) Customer Obligations As a customer, you are responsible for paying for the services the seller provides in accordance with the applicable terms. This responsibility also includes others’ use of your access (unauthorized use), unless it can be proven that this was made possible due to negligence on the part of the seller. 12) Changes to the Terms The seller reserves the right to change these terms. 13) Extraordinary Circumstances The seller is not liable for indirect losses due to defects unless the loss is caused by gross negligence or willful misconduct on the part of the seller. 14) Force Majeure If delivery or redelivery is unreasonably difficult due to labor disputes or any other circumstance beyond the parties’ control, such as fire, war, mobilization or unforeseen military call-ups of similar scope, requisition, seizure, currency restrictions, riots and disturbances, lack of transportation, general shortage of goods, or deficiencies or delays in deliveries from subcontractors or manufacturers due to such circumstances as described in this section, the seller is exempt from all other liability except in cases of complaints and will credit the purchase price for the defective item. 15) Copyright All content on www.hadeland-glassverk.no belongs to Hadeland-Glassverk.no or its subcontractors, and is protected under, among other things, copyright, marketing, and trademark laws. This means that all information, design, images, and graphics may not be downloaded, copied, or used under any circumstances without prior written consent from Hadeland-Glassverk AS. 16) Disputes The parties shall attempt to resolve any disputes amicably. If this is not successful, the matter may be brought before the Consumer Council under Norwegian law.