Privacy Policy and Cookies

1. Introduction We take privacy seriously and handle your personal data in a safe and responsible manner. The website Hadeland.com is owned and operated by Hadeland Glassverk AS (“we”), which is committed to protecting your personal data and informing you about how we use your information. 2. Processing of Personal Data When you use our website and/or contact us to order products, Hadeland Glassverk will process personal data about you. Below you will find information about what personal data is collected, why we do this, and your rights related to the processing of your personal data. The data controller for personal data is Hadeland Glassverk AS, represented by CEO Stine Gjørtz. Contact information for Hadeland Glassverk is: Address: Postboks 14, 1312 Slependen Email: kundeservice@hadeland-glassverk.no Phone: 61 31 64 00 Organization number: 937 948 212 If you have any questions about our processing of your personal data, you can contact customer service by phone at 61 31 64 00 or by email at kundeservice@hadeland-glassverk.no. Why do we collect personal data and what kind of information do we collect? We collect and use your personal data for different purposes depending on who you are and how we interact with you. We collect the following personal data for the purposes listed below: To respond to inquiries we receive. Name, phone number, email address, and any personal data that may be included in your inquiry. The processing of personal data is based on a balancing of interests, where we have assessed what information is necessary to help you with your request. To obtain information about the use of our website, we use cookies. You can read more about cookies and which cookies we use. We process personal data based on a balancing of interests. We have determined that this is necessary to be able to tailor the website to our users. However, we safeguard your privacy by only using the information for statistical purposes. In these statistics, it is not possible to identify you as an individual. Furthermore, we delete the personal data collected via the website daily. 3. Disclosure of Personal Data to Others We do not share your personal data with others unless there is a legal basis for such disclosure. Examples of such legal bases typically include an agreement with you, your consent, or a legal obligation that requires us to disclose the information. Hadeland Glassverk uses data processors to collect, store, or otherwise process personal data on our behalf. In such cases, we have entered into agreements to ensure information security at all stages of processing. We currently use the following data processors: Order overview: Shopify is our website platform. It logs all sales and forwards orders to our ERP system (Navision). Order history for our online customers is stored in our ERP system (Navision). Advertising: Adtraction stores order information for customers who shop via online ads. Facebook tracks clicks to our website in order to bill for advertising. Google Adwords tracks clicks to our website in order to bill for advertising. Development and website features: Google Analytics and Google Tag Manager show user behavior on the website in order to make the website more user-friendly. IP addresses are not shown here. Yotpo is our customer review program and allows you to review products you have purchased. You can choose to remain anonymous if you wish. Klevu is our internal search tool on the website and tracks which search terms are entered. IP addresses are not shown here. All processing of personal data that we carry out takes place within the EU/EEA area. 4. When You Become a Member of Our Customer Club The purpose of the customer club is to offer our members email newsletters with relevant offers, products, tips, and inspiration. It is free to join or be a member of the customer club, and membership is personal. You can at any time request access to, change, or delete stored personal data by contacting customer service by email or phone as listed at the top of this privacy policy. By joining the customer club from July 1, 2018, you automatically consent to us creating a customer profile for you in order to provide relevant and personalized marketing. The personal data processed includes, among other things, name, address (if provided), email address, phone number, date of birth (if provided), and transaction history. Your response to campaigns, coupons, email, or SMS messages may be stored and used for sending offers and other information through social media and other digital communication channels. Customer club members who joined before July 1, 2018 will still be able to receive special offers by email, but you can unsubscribe or ask us to delete your data at any time. To send relevant communications, we have agreements with the following data processors who process information according to our instructions: DotDigital for email distribution Klarna AB for invoice processing, Visa and Mastercard transactions Facebook for advertising Magento for order history Nosto for advertising Navision for order history Google Analytics Adtraction for advertising 5. Storage Period We retain your personal data for as long as necessary for the purpose for which the data was collected. This means, for example, that personal data processed on the basis of your consent will be deleted if you withdraw your consent. Personal data processed to fulfill an agreement with you will be deleted when the agreement is fulfilled and all obligations arising from the contractual relationship have been met. 6. Your Rights When We Process Personal Data About You You have the right to request access to, correction, or deletion of personal data we process about you. You also have the right to request restricted processing, object to the processing, and request the right to data portability. You can read more about these rights on the Norwegian Data Protection Authority’s website: www.datatilsynet.no. To exercise your rights, please contact customer service by email at kundeservice@hadeland-glassverk.no or by phone at 61 31 64 00. You can also send mail to us at the postal address listed at the top of this statement. We will respond to your inquiry as soon as possible, and no later than 30 days. We may ask you to confirm your identity or provide additional information before allowing you to exercise your rights with us. We do this to ensure that we only give access to your personal data to you—and not to anyone pretending to be you. 7. Complaints You have the right to request access to, correction, or deletion of personal data we process about you. You also have the right to request restricted processing, object to the processing, and request the right to data portability. You can read more about these rights on the Norwegian Data Protection Authority’s website: www.datatilsynet.no. If you believe that our processing of personal data does not comply with what is described here or that we are otherwise violating data protection laws, you can file a complaint with the Norwegian Data Protection Authority. You can find information on how to contact the Data Protection Authority on their website: www.datatilsynet.no. 8. Changes If there are changes to our services or changes in the regulations regarding the processing of personal data, this may result in changes to the information provided here. If we have your contact details, we will notify you of these changes. Otherwise, updated information will always be readily available on our website. Cookies What are cookies and what are they used for? Hadeland-glassverk.no uses cookies, like most other websites, and in accordance with Norwegian law. A cookie is data stored in your browser’s internal memory, designed to give you a better and more relevant user experience when visiting a website. Hadeland-glassverk.no uses cookies, among other things, to provide you with a simpler user experience. We also use cookies for statistics to learn what our customers are interested in, so we can make our website even more user-friendly. What kind of information is stored? The cookies will store information about: IP address, selected browser, operating systems, which broadband provider you use, as well as data about visited subpages and the date/time of your visit. We never store information that can identify the user. How to avoid cookies If you wish to avoid the use of cookies, you can set your browser not to accept cookies automatically. See your browser’s help pages for settings. Please note that if you choose to disable cookies, several features on Hadeland-glassverk.no will not function. The information will never be disclosed or made available to third parties outside our group. Outsiders can only access the information if it is necessary to perform specific services for Hadeland-glassverk.no. By using the website Hadeland-glassverk.no, you consent to the use of cookies. Personal data to third parties Hadeland Glassverk AS does not sell personal data to third parties, nor do we exchange or forward such information to third parties. Outsiders can only access the information if it is necessary to perform specific services for Hadeland Glassverk. In such cases, strict agreements are made to safeguard information security, and Christiana Glasmagasin will always determine how the data is processed. Hadeland Glassverk AS, represented by the CEO, is responsible for the processing of personal data as described above.