Frequently Asked Questions
Have questions before your visit, about our products, or shopping in our online store? Here you’ll find answers to many common questions. If you can’t find what you’re looking for, you’re always welcome to contact us.
Visits and experiences
We offer glassblowing for guests on selected weekends and holidays. Check this page to see when you can blow your own glass at Hadeland Glassverk.
You don’t need to book in advance – glassblowing is available as drop-in. During holidays and weekends, there may be a short wait, so we recommend arriving early in the day.
Prices vary by activity. You’ll find an overview and updated prices on our website under “See what’s happening"
Yes, we are open all year round, but opening hours may vary by season. See ours for updated opening hours.
We offer ample parking for our guests, and parking is free. Unfortunately, we do not have a charging station for electric cars, but there is a fast charger at Esso, located nearby.
Yes, it is possible to reach us by public transport. See Ruter.no
You can find an updated overview of events and activities on our website under the "What’s On" section.
Yes! We have lots of fun and creative activities for kids, like glassblowing, painting on glass, and participating in workshops. During school holidays, we often have extra family-friendly events.
See our activities here
Several of our buildings have step-free access, and there is accessible parking on site. Please feel free to contact us before your visit if you require any accommodations.
Yes, we offer guided tours at Hadeland Glassverk. Here you can see our skilled glassblowers in action and learn more about our history and production processes.
- For individuals, see:www.hadeland.com/historisk-vandring
- For groups, see:www.hadeland.com/omvisning
Dogs are welcome in the outdoor area, but unfortunately cannot be brought into shops, exhibitions, or eateries. Guide dogs are of course allowed.
Food and catering
On the premises you’ll find Bakeriet, Kokkestua, and Vinterhagen. Here you can enjoy everything from freshly baked goods and light meals to homemade lunch and dinner dishes, coffee, and cakes. During holidays and vacation periods, the menus are often expanded.
Yes, we offer gluten-free options and can adapt the menu for various allergies. We recommend informing the staff of any allergies when placing your order.
We generally offer drop-in, but for larger groups or events we recommend contacting us in advance for table reservations.
Yes, there are special dishes and portions tailored for children – both food and drink. We also have high chairs and plenty of space for strollers.
We encourage our guests to use the dining options on site, but there are benches and outdoor seating available if you’d like to bring something simple with you.
Yes, at the Bakery you can buy fresh baked goods, coffee, and light meals to take with you. Some products are also available for takeaway from the eateries.
Yes, we have several vegetarian dishes on the menu. The selection varies somewhat with the seasons, but we always have great meat-free options.
Products and glass
Hadeland.com offers an extra service for the Odysse product line, called breakage replacement. If one of your Odyssé glasses breaks, you can get a new glass by bringing the stem back to Hadeland Glassverk or to the nearest Christiania Glassmagasin store, completely free of charge. No receipt is necessary.
Read more about the breakage guarantee here
In many cases, this is glass corrosion, also known as glass disease, and can occur, for example, when glasses have been left in the dishwasher for a long time in a humid state. To prevent this, we recommend washing at a maximum of 55 degrees, using half a detergent tablet, and regularly cleaning the dishwasher.
If your glasses have developed glass corrosion, in many cases they can be repaired by us. Send us an email at fabrikkutsalget@hadeland-glassverk.no for inquiries.
Yes, there are some differences. The new Norgesglass have a CG lantern in the base and Hadeland Glassverk's "H" embossed on the bottom. Older Norgesglass often had a faint greenish tint. The new versions are produced in China from soda glass, while the traditional canning jars were previously made in Norway.
Most glasses are dishwasher safe, but we recommend a gentle cycle and low temperature to preserve their shine. Check the product information for specific advice regarding your glasses.
Yes, we regularly discontinue certain products and series. Discontinued items can often be purchased at the factory outlet while supplies last.
Yes, in addition to our own brands, we also carry selected products from other quality suppliers in interior design and kitchenware.
The factory outlet primarily offers second-quality and discontinued products from Hadeland Glassverk, Porsgrund Porselænsfabrik, and Norgesglasset. Some partner brands may also be represented.
You can find caps and accessories in our online store and in selected physical stores. Feel free to search by product name in the online store to find the right part.
Online store and ordering
Send an email to nettbutikk@hadeland.com and include your order number. We'll help you as quickly as we can.
You will receive tracking information by email as soon as the package is shipped. If you have any questions about the shipment, you can contact customer service.
Unfortunately, we do not offer gift cards in the online store. However, the Factory Outlet at Hadeland Glassverk sells gift cards that can be used in all the shops at the glassworks. You can also buy the Hadelandskortet, which can be used with us, at many outlets, and online.
Normal delivery time is 2–5 business days from when the order is processed. During busy periods, delivery may take a little longer.
Unfortunately, we do not offer this at the moment, but you can find many of our products both in our online store and in our physical shops.
At Hadeland Glassverk, you have a 30-day right of withdrawal from the date you receive your item. The item must be returned in the same condition, and a withdrawal form must be included. We recommend using our return label to ensure your return is approved. You can easily register your return via PostNord’s return solution – a link and instructions can be found on our website under “Returns and Complaints”.
If you have received an item that is damaged or defective, please contact us as soon as possible. Send an email to nettbutikk@hadeland-glassverk.no, include your order number and, if possible, the item number, and attach photos documenting the issue. We comply with the Consumer Purchases Act and will assist you as soon as we have received your information.
Unclaimed packages will be charged a fee of NOK 150 plus shipping. This covers round-trip shipping, packaging, and handling. Please remember to provide the correct address and Norwegian mobile number to receive your pickup notification.
General
Many of our products are still made at the glassworks in Norway, where we have a long tradition of hand-blown glass. Some product lines and brand extensions are produced abroad, including China, to offer a wide selection at competitive prices. We are always transparent about the country of origin of our products.
You can easily reach us by email. Contact information can be found at the bottom of the website and under “Customer Service.”
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Yes, we offer customized solutions for corporate gifts and larger orders. Contact us for a no-obligation conversation.