Returns and complaints

At Hadeland Glassverk, shopping should be safe and easy. Here you’ll find information about right of withdrawal, returns, complaints, and what to do if something is wrong with your order.

Responsibility and inspection of goods upon receipt

Once the goods have arrived to you, you assume responsibility for them. We recommend that you check the delivery as soon as possible—to ensure everything matches your order and to uncover any shipping damage or other errors.

Right of withdrawal and returns

At Hadeland Glassverk, we offer an extended right of withdrawal—you have a full 30 days from the time you receive your item to change your mind. The item must be returned in the same condition as when you received it, and the withdrawal form must be filled out and included.

As soon as we have processed and approved your return, we will refund the amount for the item. You can easily register your return via this link. 

We recommend that you use our return label to ensure your return is approved. Follow these steps to register your return:

1. Click the link and go to PostNord’s return solution
2. Enter your phone number and click "Continue"
3. Fill in your address and contact information
4. Under "Your reference" enter your phone number
5. Under "Recipient’s reference" enter the order number for the item you want to return
6. Choose a drop-off location and review the information on the page
7. Download the label and note the delivery code—you will also receive this by email

Unclaimed package

Unclaimed packages are subject to a fee of 150 NOK plus shipping. This covers all costs for round-trip shipping, handling, and packaging. The customer is responsible for providing the correct address and mobile number so we can notify you when your package is ready for pickup. The mobile number provided must be a Norwegian number.

Claims

If something is wrong with the item you received—whether it’s a manufacturing defect or damage—please contact us as soon as possible. Send an email to kundeservice@hadeland-glassverk.no and include your order number, item number or item name, and preferably attach photos showing the issue.

According to the Consumer Purchases Act, you have the right to make a claim up to two years after your purchase. If the product is intended to last significantly longer, the deadline is five years. We will assist you as soon as we have received your information.